Orders received by 8:00 am. HST are typically mailed out the same day, unless
we do not have it stocked in our shipping department. If products are at our
warehouse, we will ship your order out ASAP. During December, orders may take
longer.
We ship United States Postal Service (1 pound or less and/or if address
is a P.O. Box) and we ship FedEx (greater than 1 pound and if the address is
not a P.O. Box.). Shipping Rates are as follows:
For shipments over 30 lbs. please email us at info@cybersnacks.net or call
us Toll Free at 1-(800)-820-SNAX (7629)
Cookies are mailed out at the purchasers own risk. We try to pack
the cookies as best we can, but there are times the cookies might be damaged
by postal service handling.
If we ship out the wrong item, we will ship out the correct item at our
own expense. We may ask the purchaser to send back the incorrect item at our
expense.
If the customer orders the wrong item, we will exchange the product but
the customer is responsible for all shipping charges.
If the customer is not satisfied with the quality of our product, we will
either replace the item or give them a credit on their next shipment.
Personal checks will be accepted but product will not be mailed out until
check is received and cleared by the bank. For Personal Check orders, please
call our toll free number at 1-(800)-820-SNAX (7629)